Privacy Policy

Cloaking House (“we”, “us”) is a traffic cloaking platform for media buyers and affiliates. We respect your privacy and aim to process personal data in a transparent and secure way. This Policy applies to visitors to our public website and to users of the Cloaking House dashboard.

1. Information We Collect

We may collect the following categories of information:

• Account information: email address, name or alias, contact details and any notes you choose to provide when you register or contact support.
• Billing information: data required to process payments via our payment partners (for example, last four digits of card, transaction IDs). Full card details are handled by payment providers, not stored by us.
• Usage and log data: IP address, device type, browser, approximate location, time of access, URLs, referrer and actions taken in the dashboard.
• Traffic logs: When you route traffic through Cloaking House, we may log visit metadata (such as GEO, device, IP, user agent and rule decisions) so you can see statistics and debug your setups.
• Support communications: messages you send via email, forms or chat and our replies.

2. How We Use Information

We use collected information to:

• Provide, operate and maintain the Cloaking House platform.
• Authenticate users and secure accounts.
• Process payments, manage subscriptions and send billing notices.
• Show statistics, reports and logs inside your dashboard.
• Answer support requests, provide onboarding help and share important information about the Service.
• Improve Cloaking House by understanding how features are used and where there are issues.
• Comply with legal obligations and enforce our Terms of Service.

3. Legal Bases (where applicable)

Where privacy laws require a legal basis, we rely on one or more of the following:

• Performance of a contract (to provide you the platform you sign up for).
• Legitimate interests (for security, anti-abuse, analytics and improving the Service).
• Compliance with legal obligations.
• Your consent (for example, for certain cookies or optional marketing, where used).

4. Cookies & Similar Technologies

We use cookies and similar technologies to keep you logged in, remember preferences and understand how visitors use our website. For more details, please see our Cookie Policy.

5. Sharing of Information

We do not sell your personal data. We may share limited information with selected third parties that help us run Cloaking House, for example:

• Payment processors who handle billing.
• Hosting providers and infrastructure services.
• Customer support and communication tools.
• Analytics and security services that help us detect abuse.

These providers are only allowed to process data as needed to deliver their services to us and must protect it appropriately.

6. Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy or as required by law. Log data and request statistics in Cloaking House may be kept for a limited period to help you review performance and troubleshoot setups.

If you close your account, we will remove or anonymize data that we no longer need, subject to any legal retention requirements.

7. Data Security

We use reasonable technical and organizational measures to protect information, such as encryption in transit, access controls and monitoring. However, no system can be guaranteed to be 100% secure. You should keep your login details safe and use strong, unique passwords.

8. Your Rights

Depending on your location and local laws, you may have rights such as:

• Access to personal data we hold about you.
• Correction of inaccurate or incomplete data.
• Deletion or restriction of certain data.
• Objection to certain processing.
• Portability of data you provided in a structured format.

You can contact us using the details below to exercise these rights. We may need to confirm your identity before responding.

9. International Transfers

Cloaking House may use infrastructure or providers located in different countries. Where data is transferred across borders, we aim to take steps that provide appropriate protection according to applicable laws.

10. Third-Party Links and Content

Your campaigns and funnels may link to third-party websites, offers or tools. This Privacy Policy only applies to Cloaking House’s own website and platform. We are not responsible for the privacy practices of third-party sites.

11. Changes to This Privacy Policy

We may update this Policy from time to time. The “Last updated” date shows when it was last changed. If changes are significant, we may also notify you within the dashboard or by email.

12. Contact

If you have questions about this Privacy Policy or our data practices, please contact our team using the support details provided in your dashboard or on the Cloaking House website.